TERMS & CONDITIONS

SERVICES INCLUDED IN YOUR BASIC FEES  
Your fees cover a 24 hour service 7 days a week, provided by care staff under the supervision of the Officer and Assistant Officer-in-Charge. Included in this, are all your meals, snacks & beverages available on the menu, personal laundry, linen & towels, continence aids, entertainment & some outside visits to places of interest.

EXTRA SERVICES 
The home also provides Newspapers, private chiropody, hairdressing, telephone, an
in-house shop, trips out, escort to hospital & Doctors appointments. All these services are provided but at an extra charge. Please see the Management for details.

CHIROPODY 
This is provided every six weeks by a qualified chiropodist who visits the home.
Residents who choose this service can either pay at the appointment themselves, or have the amount added to their monthly account. Current fee is £8.00. State Chiropody is available three monthly by request and is free of charge. All applications have to be made via the General Practitioner for this service.

HAIRDRESSING 
This is provided every Monday morning by a qualified hairdresser who visits the home. Residents who choose this service can either pay at the appointment themselves, or have the amount added to their monthly account.

IN HOUSE SHOP 
There is an in-house shop situated by the large lounge, which is run by one of the residents. Residents are able to purchase sweets & chocolate, lemonade, cards and toiletries. Items can either be paid for by the resident at the time or have the amount added to their monthly account.

OUTSIDE VISITS 
Throughout the year we periodically go out on trips with the residents, mostly funds are raised to cover these expenses, however occasionally a contribution from the resident may be required.

ESCORT TO DOCTORS & HOSPITAL APPOINTMENTS 
Every effort is made to provide escort duty free of charge, however there are occasions where this is not possible i.e. when staff are off sick or on holiday, or it is just impracticable. If escorting a resident results in extra staff wages i.e. overtime or an extra duty, then an hourly rate, plus travelling expenses will be charged and added to your invoice at the end of the month or your stay. We would therefore advise relatives to escort their own family in these instances where possible.

NEWSPAPERS & MAGAZINES 
The home can arrange for newspapers & magazines to be delivered by the local Newsagent. If you choose this service, you will be invoiced three monthly for goods you have had, by the Newsagent.

TELEPHONE CALLS 
There is a pay phone situated privately, off the hall, where residents can make calls. Long stay residents may want to consider having a private line installed to their bedroom. If you wish to do this, it is at your own expense, you will be listed in the phone book, as you would be at home, and will receive your bill directly from British Telecom. Please see the manager before instructing the phone company.

LAUNDRY 
Full laundry facilities are provided, including all your personal laundry, which will be returned to you within 24 hours. Please make sure that all your items are CLEARLY marked or name taped. All clothes must be machine washable, and colourfast, we do not accept responsibility for any items that are not, and would advise you not to bring them into the home. All items of clothing sent to the laundry are at your own risk.

CLOTHING 
Please make sure you bring adequate clothing with you. You will need at least seven days of underwear, several changes of day & night wear, suitable to the time of the year, all clearly marked.

INCONTINENCE 
If you feel you are incontinent, then you can see the continence nurse, who is based at the Health Clinic. She will come and assess your needs. If she feels that you need some continence aids, then she will arrange for them to be delivered free of charge, every month. If you think you need this service please see the manager.

DISTRICT NURSE 
If you are a residential client and have nursing needs during your stay, your GP will arrange for the District Nurse to visit you. Nursing clients will have the
services of the in-house nursing staff .

PERSONAL BELONGINGS 
All residents are welcome to bring in their own personal possessions, providing we can accommodate them. However we do advise residents not to bring in items that are expensive or items that are irreplaceable for obvious reasons. Residents’ personal possessions are insured up to £1000 with a £250.00 excess. If you require further cover, you must arrange this yourself. All items are recorded on an inventory, kept by the home. In addition ornaments and items of expense are photographed, for security reasons.

MONEY 
Whilst you are staying at St. Quentin you will not require a lot of money. £5.00 per week is more than adequate. Should you wish to bring in larger amounts of money, we can keep this for you in the safe. Please note that money not kept in the safe is brought in at your own risk.

MEDICATION 
Whilst you are living at St Quentin, the Home will arrange for your
medication to be ordered and delivered. Mostly medication is dispensed by the qualified staff at the appropriate times, however you can self-medicate if you prefer and are capable.

DOCTORS APPOINTMENTS 
We do encourage all residents to visit the surgery if they can, if you are not able to do so, the doctor will visit you at the Home. Residents can request appointments through the manager who will make the arrangements, or the manager may suggest the resident should see a doctor if she feels it is necessary. Residents can keep their existing GP if they are still in his catchment area and he is agreeable. The main GP practice providing medical cover is Ryecroft Surgery in Newcastle and they provide a weekly visit to the nursing home every Tuesday. However, please note, Doctors do not routinely visit the residential home.

PRACTICE NURSE 
Every year the practice nurse will visit the home to carry out a basic health check; this is usually blood pressure & urine analysis. She will also administer your Flu Injection if you require one. This service is for residential clients only.

OPTICIANS 
The Home contracts with The Outside Clinic to provide free eye tests once a year for all residents. They will provide a prescription, which you can use elsewhere or alternatively buy your lenses and frames directly from them.

HEARING AID CLINIC 
This is situated in the Central Out Patients at the Hospital. If your aid is faulty and needs checking, or is no longer suitable, you can take it there. If you are not able to do this yourself the manager will arrange to have it checked for you. If you require batteries, please ask the staff, who will assist you.

DIET/FOOD 
All diets are catered for. Food is prepared following the guidelines set out by the Health and Safety Executive.

ACTIVITIES  
Daily activities and trips are shown on the residents notice board situated on the ground floor.

REGISTRATION - RESIDENTIAL 
This Home is registered as a Care Home with the Care Quality Commission for 20 elderly people, which can include 1 physically handicapped person, and 5 who are mentally frail, requiring long term and respite care, also 3 clients for Day Care. Inspection reports are available from the Home or the Care Quality Commission West Midlands, Citygate, Gallowgate, Newcastle-upon-Tyne NE1 4PA.

REGISTRATION - NURSING 
This Home is registered as a Care Home with Nursing with the Care Quality Commission for 31 elderly residents requiring either general nursing or residential care. Inspection reports are available from the Home, or the Care Quality Commission West Midlands, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA.